Start with setup
Create a workspace, choose frame rate, invite collaborators, and confirm naming rules before the first upload.
Go to Getting StartedDeveloping Tank Help Center
Find the right help for your post-production workflow.
Practical guides for Assistant Editors, VFX Editors, producers, and post teams using Developing Tank for dailies, sequence processing, VFX tracking, paperwork, and free file tools.
Troubleshoot file processing
Check file type, size limits, sequence export settings, and metadata before retrying.
Open Upload FAQTrack shots and revisions
Understand shot detection, marker rules, turnovers, pulls, and change detection.
Open VFX GuideUse the free tools
Read EDLs, convert ALEs, compare change lists, inspect VFX changes, and prep AAF retimes.
Open Free ToolsBrowse
Help Topics
18 topics shown
Create your first project
Set up the workspace, frame rate, naming conventions, marker rules, and first collaborators.
Open GuideData ownership and security
Understand what data is stored, how it is used, and where privacy/legal details live.
Open GuideFree browser tools
Use the EDL Editor and EDL to Excel Converter, ALE Converter, AAF Retime Tool, VFX Shot Change Detection, and Change List Generator.
Open GuidePrepare dailies
Learn how metadata, scene/take/camera values, offspeed detection, and codebook output work.
Open GuideProcess sequences
Upload sequence exports and review scene detections, marker detections, VFX updates, and downstream reports.
Open GuideTrack VFX shots
Manage VFX shot identity, status, revisions, pulls, and vendor handoff context.
Open GuideUpload errors
Check common blockers for failed dailies, sequence, binder, and tool uploads.
Open GuideUse the Editor's Binder
Organize scripts, lined scripts, camera reports, sound reports, notes, and production paperwork.
Open GuideAAF Retime Tool
Apply offspeed retime calculations to AAF files using a target project frame rate.
Open GuideALE to CSV Converter
Convert Avid Log Exchange metadata into a spreadsheet-friendly CSV.
Open GuideApply retime effects
Understand offspeed and speed-ramp calculations before handing work to editorial or vendors.
Open GuideEDL Editor and EDL to Excel Converter
Parse CMX 3600 EDLs, inspect or edit events, and export Excel-ready CSV data.
Open GuideFrequently asked questions
Answers on file support, exports, privacy, billing, comparisons, and workflow expectations.
Open GuideGenerate continuity and change lists
Compare editorial versions and produce continuity paperwork from sequence data.
Open GuidePricing and onboarding
Review signup paths, onboarding help, and whether the workflow fits your show.
Open GuideRoles and project access
Learn how Viewer, Editor, and Admin access should be assigned on a project.
Open GuideTerms and privacy policy
Read the site terms, privacy policy, refunds, subscriptions, and legal disclosures.
Open GuideUnderstand the full platform
See where dailies automation, sequence processing, VFX tracking, reports, and binder workflows fit together.
Open GuideTroubleshooting
Fix the most common blockers first
Upload failed or was rejected
- Likely cause
- The file may be over the limit, the export may include unsupported data, or the file type may not match the workflow.
- Next step
- Check the upload limits guide, retry with one file, and confirm the export came from the expected Avid workflow.
Clips are not grouping correctly
- Likely cause
- Scene, take, camera, or delimiter metadata is missing or inconsistent across the batch.
- Next step
- Verify metadata columns first, then check clip names for a consistent scene/take/camera pattern.
VFX shots are missing after sequence processing
- Likely cause
- Naming conventions or marker rules may not match the sequence data.
- Next step
- Confirm VFX naming and marker rules in Project Settings, then process a small known-good sequence.
Access or invite is not working
- Likely cause
- The invite may not be accepted yet, or the user may be signed into a different email account.
- Next step
- Confirm the email address, ask the invitee to accept while signed in, and verify their project role.
Detailed Guides
Operational checklists
Setup checklist
- Enter the project name using your show's working title.
- Set the frame rate. This affects retime calculations and sequence processing.
- Configure naming conventions if your show uses custom formats.
- Set up marker rules if VFX, ADR, online, or stock markers need automatic categorization.
- Invite core team members with the minimum role they need.
Role notes
- Viewer is read-only.
- Editor can upload files, run workflows, and modify project data.
- Admin can invite members, change roles, and manage project-level settings.
Before you start
- Confirm project frame rate in Project Settings.
- Have your ALE, AVB, or AAF file ready from the day's transfer.
- Confirm naming conventions if your show uses custom scene, take, or camera formats.
Common issues
- Scene and take columns are prioritized before clip names.
- Offspeed detection depends on project frame rate plus clip metadata such as cfps or trailing frame-rate values.
- If grouping is wrong, fix metadata consistency before rerunning the workflow.
Accepted sequence formats
- AAF up to 100 MB
- AVB up to 50 MB
- EDL up to 5 MB
Review after processing
- Review shot count, detected scenes, marker detections, and duration.
- Confirm VFX and Scenes pages reflect expected updates.
- If a sequence is rejected, retry with a simplified export and check file limits.
Core workflow
- Upload a sequence so VFX shots can be detected from names or configured marker rules.
- Review shot names, statuses, timing, and vendor context.
- Create pull and reference data for vendor handoff when the project workflow calls for it.
- Track returned versions and compare revised sequences for changes.
Best checks
- Keep VFX naming conventions consistent across sequence versions.
- Document marker colors and marker names for the editorial team.
- Review changed shots before sending a new turnover.
What belongs in the binder
- Scripts and lined scripts.
- Camera and sound reports.
- Editor's notes, continuity logs, call sheets, and related production paperwork.
Upload checklist
- Choose the correct document type.
- Upload the PDF, text, CSV, JPG, or JPEG file supported by that workflow.
- Set page offset when story pages need to align across documents.
Still stuck?
Send the workflow, file type, and error message.
Include whether you were uploading dailies, a sequence, VFX data, or binder documents. That context makes support faster and keeps the answer grounded in your actual workflow.